Eight people with PTSD experience, either personal or through a family member, agreed to test the site. My design partner and I created a script based on the task flows and features we wanted to check. After the interviews, we reviewed the recordings and picked out screenshots that exemplified the pain points. We cut those videos together to present to the client
A summary of participants' thoughts and impressions of the site and their experience using it.
In our final presentation to the client we included suggestions on how to make the search feature easier.
This included highlighting the filter function and giving more cues on its use.